shipping policy
At Mardita Records, we carefully package every order to help ensure your music arrives safely.
We are a UK-based online record store selling new and pre-owned vinyl records, CDs, cassettes and other music media. Each order is checked before dispatch and packaged securely using suitable protective materials.
order processing
We aim to process orders within 1–2 working days.
Orders are processed Monday to Friday, excluding UK public holidays. Orders placed on weekends or public holidays will usually be processed on the next working day.
During busy periods, new release dates, sales events or postal delays, processing times may take slightly longer.
If you have entered the wrong delivery address or need to update your order details, please contact us as soon as possible at info@marditarecords.com. We can only make changes before an order has been dispatched.
delivery options
Delivery Options
We currently ship within the United Kingdom using Royal Mail.
Royal Mail Tracked 48
£3.49
Estimated delivery within 3–5 working days after dispatch.
Royal Mail Tracked 24
£5.49
Estimated delivery within 1–2 working days after dispatch.
Delivery times are estimates and may vary depending on Royal Mail, public holidays, weather disruption, busy periods or other delays outside of our control.
We are unable to guarantee delivery on a specific date or at a specific time.
packaging
We package all items carefully to help protect them during delivery.
Vinyl records are packaged using strong record mailers, including Lil’ Packaging where applicable. CDs and cassettes are cleaned where appropriate, protected, and packaged securely before dispatch.
Pre-owned items are inspected before dispatch. Where applicable, pre-owned media may be cleaned and checked before shipping. Please remember that some pre-owned music media may be decades old, and playback results can vary depending on the equipment used.
preorders
For pre-order items, we aim to dispatch orders in time for release where possible. However, release dates and supplier delivery times can sometimes change.
If there is a significant delay with a pre-order, we will contact you by email.
delivery problems
If your order has not arrived within the expected timeframe, please contact us at:
Please include your order number and delivery address so we can look into it as quickly as possible.