returns & refunds policy
At Mardita Records, we want you to be happy with every purchase. We carefully check and package orders before dispatch, and we aim to describe each item clearly and accurately.
This policy explains how returns, refunds and cancellations work when buying from Mardita Records.
Mardita Records is operated by Ross Ferguson, trading as Mardita Records.
change of mind / order cancellation
If you change your mind, you have the right to cancel your order within 14 days of receiving your item.
To cancel your order, please contact us by email at:
Please include your order number, name, email address and the item you would like to return.
Once you have told us that you want to cancel, you then have 14 days to return the item to us.
Returned items must be sent back in the same condition they were received, with all original packaging, inserts, sleeves and accessories included where applicable.
return conditions
For change-of-mind returns, items should be returned unused and in the same condition as received.
For new and sealed items, including sealed vinyl records, CDs, cassettes and other sealed music media, the item must usually remain sealed and unopened for a change-of-mind return to be accepted.
If a sealed item has been opened, we may be unable to accept it as a change-of-mind return unless the item is faulty, damaged, not as described, or you have another legal right to return it.
For pre-owned items, please remember that some records, CDs, cassettes and packaging may show signs of age or previous use. We do our best to describe the condition of each item clearly. General age-related wear that has been described on the product page would not usually be treated as a fault.
This does not affect your statutory rights if an item is faulty, damaged, not as described, or not fit for purpose.
faulty, damaged or incorrect items
If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at:
Please include:
- your order number
- a description of the problem
- clear photos of the item and packaging, where possible
If the item is confirmed to be faulty, damaged, incorrect or not as described, we will offer a suitable solution, which may include a refund, replacement, repair or return.
refunds
Once we receive and inspect your returned item, we will contact you to confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method.
For change-of-mind returns, we will refund the cost of the returned item and the standard delivery cost where required. If you chose a more expensive delivery option, we may only refund the standard delivery amount.
Refunds will usually be processed within 14 days of receiving the returned item back.
Please note that your bank, card provider or payment service may take additional time to show the refund in your account.
return postage
For change-of-mind returns, we'll cover the cost of return postage.
We recommend using a tracked or insured postal service, especially for vinyl records, rare items, signed items or higher-value orders. We cannot be responsible for returned items that are lost or damaged in transit.
If an item is faulty, damaged, incorrect or not as described, we will advise you on the next steps and return postage costs where applicable.
how to return an item
To start a return, please email:
Please do not send any items back without contacting us first. We will confirm the correct return instructions and return address.
Items returned without contacting us first may take longer to process.
exchanges
We may be able to offer an exchange if the item is still available.
If the item is no longer available, we may offer a refund or another suitable solution.
pre-orders
Pre-orders can usually be cancelled before dispatch.
Once a pre-order has been dispatched, the standard returns and cancellation policy applies.
If a pre-order release date changes or there is a significant delay, we will contact you by email where possible.
contact
For returns, refunds, cancellations or order issues, please contact:
Email: info@marditarecords.com
Phone: 07936 319473
We aim to respond within 1–2 working days, Monday to Friday.