privacy policy
Last updated: 10 July 2026
This Privacy Policy explains how Mardita Records collects, uses, stores and shares personal information when you visit www.marditarecords.com, place an order, create an account, contact us, sign up to marketing, or otherwise use our website and services.
Mardita Records is an independent UK-based online record store. Mardita Records is operated by Ross Ferguson, trading as Mardita Records.
For the purpose of applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Ross Ferguson, trading as Mardita Records, is the data controller of your personal information.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
Please read this Privacy Policy carefully. It explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it, and the rights you may have in relation to your personal information.
1. Personal Information We Collect
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with Mardita Records, we may collect or process the following types of personal information:
Contact details, including your name, email address, phone number, billing address and delivery address.
Order and transaction information, including the products you view, place in your basket, purchase, return, exchange or cancel, as well as your order history and payment confirmation details.
Payment information, including billing details and payment confirmation. Payment card information is processed securely by Shopify and/or our payment providers. We do not directly store full payment card numbers on our own systems.
Account information, including your username, password, preferences and account settings if you create an account with us.
Communication information, including information you provide when you contact us by email, phone, contact form, social media or customer support.
Device and usage information, including your IP address, browser type, device information, pages viewed, website activity and information collected through cookies or similar technologies.
Marketing information, including your email address and marketing preferences if you choose to sign up to newsletters, offers or updates from Mardita Records.
2. How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you when you place an order, create an account, contact us, subscribe to marketing, complete a form, request a return, or otherwise provide information to us.
Automatically when you visit or use our website, including through cookies, pixels and similar technologies.
From Shopify and service providers who help us operate our website, process payments, fulfil orders, provide analytics, improve our services, or communicate with customers.
From third-party services where you interact with us through social media, advertising platforms, email marketing tools or other connected services.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
To process and fulfil orders, including taking payment, confirming orders, arranging delivery, providing order updates, handling returns, refunds and exchanges, and providing customer support.
To provide and improve our website and services, including maintaining your account, remembering preferences, improving product listings, improving the shopping experience, and understanding how customers use our store.
To communicate with you, including responding to enquiries, order questions, delivery issues, return requests, complaints, product enquiries or business opportunities.
To send marketing communications, where permitted, including newsletters, product updates, offers, promotions and store news. You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
To protect our business, website and customers, including detecting fraud, preventing abuse, securing accounts, handling disputes, enforcing our terms and protecting against unlawful activity.
To comply with legal obligations, including accounting, tax, consumer rights, data protection, fraud prevention and other legal or regulatory requirements.
4. Our Lawful Bases for Processing
Under UK data protection law, we need a lawful basis to process personal information. Depending on the situation, we may rely on one or more of the following lawful bases:
Contract: when processing is necessary to fulfil an order, provide customer support, deliver products, manage returns or provide services you have requested.
Legal obligation: when we need to process or keep information to comply with laws, tax rules, accounting requirements, consumer rights rules or requests from authorities.
Legitimate interests: when we use personal information to run, protect and improve our business, prevent fraud, respond to customer enquiries, manage records, understand website performance or improve our services, provided your rights do not override those interests.
Consent: when you actively choose to receive marketing communications or where consent is required for certain cookies or similar technologies. You can withdraw consent at any time where processing is based on consent.
5. Marketing and Advertising
If you sign up to receive marketing from Mardita Records, we may use your contact details to send you updates about new products, restocks, offers, store news, music media releases and other relevant information.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at info@marditarecords.com.
We may also use advertising and analytics tools to understand how visitors interact with our website and to show relevant advertisements where permitted by law and your cookie preferences.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our store, improve our services, and support marketing and advertising where permitted.
Some cookies are necessary for the website and checkout to work properly. Other cookies, such as analytics or marketing cookies, may depend on your cookie preferences and applicable law.
You can manage cookies through your browser settings and, where available, through the cookie settings or consent banner on our website.
7. How We Share Personal Information
We may share personal information with third parties where necessary to operate our website, fulfil orders, provide services, comply with legal obligations, or protect our business.
This may include sharing information with:
Shopify, which hosts our online store and provides the e-commerce platform used by Mardita Records.
Payment providers, who securely process payments and help prevent fraud.
Delivery and fulfilment providers, including postal and courier services used to deliver customer orders.
Technology and service providers, including website hosting, IT, analytics, email, customer support and business administration tools.
Marketing and advertising partners, where permitted by law and your preferences.
Professional advisers, including accountants, legal advisers or other business advisers where necessary.
Authorities or regulators, where required by law, legal process, fraud prevention, tax rules, consumer rights obligations, or to protect our legal rights.
We do not sell your personal information directly to third parties.
8. Relationship with Shopify
Our store is powered by Shopify. Shopify may collect and process personal information about your access to and use of our store in order to provide, protect and improve its services.
Information you provide through our store may be transmitted to Shopify and to third parties involved in providing Shopify’s services. These third parties may be located in countries outside the United Kingdom.
Shopify may also process certain information for its own purposes, including to provide and improve Shopify services, support security, prevent fraud, and provide enhanced ecommerce features.
You can learn more about Shopify’s approach to privacy by visiting Shopify’s privacy information at:
https://privacy.shopify.com/
9. International Transfers
Some of the service providers we use, including Shopify and other technology providers, may process or store personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will rely on appropriate safeguards where required by law, such as adequacy decisions, standard contractual clauses, UK international data transfer agreements, or other recognised transfer mechanisms.
10. How Long We Keep Personal Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example, we may keep order and transaction records for accounting, tax, legal and business record purposes. We may keep customer support communications for as long as needed to resolve enquiries, handle disputes, improve our services or meet legal obligations.
When personal information is no longer needed, we will delete it, anonymise it, or securely retain it only where required by law or legitimate business purposes.
11. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, online store, payment system or method of electronic transmission is completely secure. We cannot guarantee absolute security. You are responsible for keeping your account login details safe and should not share your password with anyone.
12. Third-Party Websites and Links
Our website may contain links to third-party websites, platforms or services, including social media websites, payment services or external content.
We are not responsible for the privacy practices, security, content or terms of third-party websites. If you follow a link to another website, you should review that website’s own privacy policy and terms.
13. Children’s Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information to us, please contact us at info@marditarecords.com and we will take appropriate steps to delete the information where required.
14. Your Rights
Depending on your location and applicable law, you may have rights in relation to your personal information.
These may include:
The right to access personal information we hold about you.
The right to request correction of inaccurate or incomplete personal information.
The right to request deletion of your personal information in certain circumstances.
The right to object to certain processing.
The right to restrict certain processing.
The right to withdraw consent where processing is based on consent.
The right to request a copy of your personal information in a portable format in certain circumstances.
The right to complain to the UK Information Commissioner’s Office if you are unhappy with how your personal information is handled.
These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before responding to a request.
To exercise your rights, please contact us at:
info@marditarecords.com
15. Managing Communication Preferences
If you receive marketing emails from Mardita Records, you can unsubscribe at any time by using the unsubscribe link included in the email.
If you unsubscribe from marketing, we may still send you service-related messages, such as order confirmations, delivery updates, account messages, return updates or customer support replies.
16. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You can contact us at:
info@marditarecords.com
You also have the right to contact the UK Information Commissioner’s Office for advice or to make a complaint about data protection issues.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations, technology, or privacy practices.
When we update this Privacy Policy, we will update the “Last updated” date at the top of this page.
18. Contact Us
If you have any questions about this Privacy Policy, how we use your personal information, or if you would like to exercise your data protection rights, please contact us using the details below:
Mardita Records
Operated by Ross Ferguson, trading as Mardita Records
Email: info@marditarecords.com
Phone: 07936 319473
Business correspondence address:
Office 1, Izabella House
24-26 Regent Place, City Centre
Birmingham
B1 3NJ GB
For the purpose of applicable data protection laws, Ross Ferguson, trading as Mardita Records, is the data controller of your personal information.