frequently asked questions
What is Mardita Records?
Mardita Records is an independent UK-based online record store. We specialise in music media, starting with new vinyl records, with CDs, cassettes, pre-owned items and other collectable music formats added as available.
Mardita Records is operated by Ross Ferguson, trading as Mardita Records.
Where is Mardita Records based?
Mardita Records is based in the United Kingdom and operates as an online record store. Our business correspondence address is listed on our Contact page.
Please note that we do not currently operate as a walk-in physical shop.
Can I visit the store in person?
Not at the moment. Mardita Records currently operates online only. Customers cannot visit our business correspondence address to browse, buy, return, or collect orders unless this has been specifically arranged with us in advance.
Are your vinyl records new or pre-owned?
At launch, we are focusing mainly on new vinyl records. Where an item is pre-owned, this will be clearly stated on the product page, along with any relevant condition details.
Are new vinyl records sealed?
If a product is listed as sealed, it will be supplied sealed. Please check each product description carefully, as packaging, editions, hype stickers, coloured vinyl, inserts, and release details can vary depending on the item.
How are orders packaged?
We package all orders carefully to help protect them during delivery. Vinyl records are sent using protective record mailers, including Lil’ Packaging where applicable. CDs, cassettes and other media will be packed securely using suitable protective materials.
How long does it take to process an order?
We aim to process orders within 1–2 working days. Orders placed on weekends or UK public holidays will usually be processed on the next working day.
During busy periods, new releases, sales events, or postal delays, processing may take slightly longer.
What delivery options do you offer?
We currently ship within the United Kingdom using Royal Mail.
Our current delivery options are:
Royal Mail Tracked 48 — £3.49
Estimated delivery within 3–5 working days after dispatch.
Royal Mail Tracked 24 — £5.49
Estimated delivery within 1–2 working days after dispatch.
Orders of £40.00 or more qualify for free UK delivery.
Do you ship internationally?
At the moment, we are focused on UK delivery. International shipping may be added in the future.
Can I change my delivery address after ordering?
If you entered the wrong delivery address, please contact us as soon as possible at info@marditarecords.com.
We can only change an address before the order has been dispatched. Once an order has been dispatched, we may not be able to amend the delivery details.
My order has not arrived. What should I do?
If your order has not arrived within the expected delivery timeframe, please contact us at info@marditarecords.comwith your order number and delivery address.
We will look into the issue and advise you on the next steps.
Can I return an item?
Yes. If you change your mind, you can contact us within 14 days of receiving your item to request a return.
Items should be returned in the same condition they were received, with original packaging, inserts, sleeves and accessories included where applicable.
For sealed vinyl records, CDs, cassettes and other sealed music media, the item should usually remain sealed and unopened for a change-of-mind return.
What if my item arrives damaged or faulty?
If your item arrives damaged, faulty, incorrect, or not as described, please contact us as soon as possible at info@marditarecords.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging where possible.
How long do refunds take?
Once we receive and inspect your returned item, we will confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method. Refunds are usually processed within 14 days of receiving the returned item back, although your bank or payment provider may take additional time to show the refund.
Do you accept pre-orders?
Where pre-order items are available, this will be clearly shown on the product page.
We aim to dispatch pre-orders in time for release where possible, but release dates and supplier delivery times can sometimes change. If there is a significant delay, we will contact you by email.
How can I contact Mardita Records?
You can contact us by email at:
You can also contact us by phone:
07936 319473
Customer support is available Monday to Friday, and we aim to respond within 1–2 working days.
Can I contact Mardita Records on social media?
Yes. You can reach out to us on:
Instagram: @marditarecords
TikTok: @mardita.records
For order issues, returns, delivery questions or urgent enquiries, email is usually the best contact method.